Substandard petrol: 2500 complaints and counting
July 26, 2011 03:38 pm
The Marketing Division of the Ceylon Petroleum Corporation has so far received around 2500 formally prepared written complaints from consumers who have faced problems with their vehicles after using substandard petrol, says the Petroleum Industries Ministry.
In addition to written complaints approximately 4500 complaints submitted over the phone, including complaints repeated by the certain consumers, have also been received, according to a release issued by the Ministry.
CPC’s Marketing Division is listing all oral complaints, received over the phone, separately after confirming the repeated complaints and omitting them.
As the complaints provided through the phone alone is not sufficient to look into the malfunctioning vehicles and take necessary measures the complaints, the number along with the formally written complaint has to be submitted to the Marketing Division.
Therefore the damage suffered by the vehicle in question and bills such as repairs, maintenance information should be provided in writing, the Petroleum Industries Ministry release further read.
In addition to written complaints approximately 4500 complaints submitted over the phone, including complaints repeated by the certain consumers, have also been received, according to a release issued by the Ministry.
CPC’s Marketing Division is listing all oral complaints, received over the phone, separately after confirming the repeated complaints and omitting them.
As the complaints provided through the phone alone is not sufficient to look into the malfunctioning vehicles and take necessary measures the complaints, the number along with the formally written complaint has to be submitted to the Marketing Division.
Therefore the damage suffered by the vehicle in question and bills such as repairs, maintenance information should be provided in writing, the Petroleum Industries Ministry release further read.
