The global Microsoft outage has started to impact airline services in India. While SpiceJet has reported three cancellations from Delhi due to the Microsoft glitch, other airlines have so far not reported any disruptions, but have advised the flyers to check status of their flights beforehand.
SpiceJet cancelled three flights departing from Delhi on Friday morning owing to the Microsoft glitches. These include flights from Delhi to Pune, Delhi to Leh, and Delhi to Mumbai.
Two SpiceJet flights -- Delhi to Darbhanga and Delhi to Mumbai -- were delayed.
Air India, meanwhile, has stated that it is closely monitoring the Microsoft outage, and that its flight operations remain unaffected. The airline added that its communication channels are functioning normally.
To ensure that passenger emails continue to be received without interruption, email traffic has been temporarily rerouted, Air India said, adding that the company is responding to emails within its standard 24-hour timeframe.
According to updates issued by airlines and airports, passengers are advised to check their flight status before leaving for the airport.
Akasa Air has also issued advisories for passengers in light of the Microsoft outage advising passengers to keep a close watch on flight-related information and updates. IndiGo, meanwhile, in a statement, said that while the global Microsoft service disruption continues to impact email support, its flight operations remain unaffected, with all other customer support channels fully operational.
"6E Skai continues to deliver uninterrupted, round-the-clock assistance, efficiently addressing customer queries and ensuring customers receive the support they need whenever they need it. Our flight operations and other business functions continue to operate as usual, while proactive customer engagement and timely notifications ensure customers remain informed and connected with us throughout their journey," it said.
Delhi Airport has also issued an advisory for passengers.
A widespread outage hit Microsoft platforms including Outlook on Thursday, with many users encountering trouble using their email accounts and other errors across the tech giant's suite of apps.
Microsoft said that it was investigating disruptions, notably related to its email and Teams applications.
In updates posted on social media, Redmond, Washington-based Microsoft said it was aware of users "experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas."
Microsoft did not immediately provide more information around what might be causing that failure, but added that it was testing a fix.
"We're aggressively pursuing all pathways to reduce impact," the Microsoft 365 Status account wrote on X.
Source: NDTV
--Agencies
