Department of Posts has issued a statement on the indecipherable addresses on the envelopes of the general letters received from the Malaysian Postal Administration Institute.
Post Master General Ranjith Ariyaratne says that various parties are making constant inquiries from the Postal Department due to non-receipt of their goods that have been ordered via the internet across the post.
“A cause for this delay is the non-receipt of postal goods receivable from most of the countries due to lack of formal operation of international flight schedules from the last week of the month of March up to date,” the statement read.
However, statements of allegations are published within most of the social media that these goods are being stolen by the postal employees. This is to kindly inform that these allegations are false.
It should be pointed out as soon as the delivering hand over the particular goods to airline companies, online marketers indicate that the goods have been directed to the relevant destination although the goods are stagnated within the airliners without received by this country, the Post Master General said further.
The Malaysian Postal Administration authorities have directed a container with postal goods, ordered via various websites by Sri Lankan consumers, through e-commerce to the Sri Lanka Department of Posts during the second week of June 2020.
There are approximately 45,000 small parcels directed through general post in this container, the statement noted, adding that these were received by the Malaysian Postal Administration prior to the outbreak of COVID-19 pandemic. The parcels were directed to Sri Lanka Postal Administration across the sea transportation end of May 2020 due to the unavailability of air transportation.
However, when the parcels were received after a delay of more than three (03) months, the addresses on the parcels have become indecipherable due to the poor technology utilized for printing the addresses on those parcels with goods, the Postal Department pointed out.
Approximately 5,000 parcels of which the addresses were decipherable have been selected and directed to the relevant destinations whereas the Malaysian Postal Administration has been informed to find the relevant addresses using the bar code numbers appearing in the remaining goods so that they could be distributed, the Post Master General continued.
If the endeavour was not successful, the relevant goods may have to be reversed to the Malaysian Postal Administration to look for the capability of taking actions to take them back with accurate postal addresses.
“This is to inform that the delay occurred due to these circumstances are beyond the control of the Department of Posts and meanwhile we have requested the Malaysian Postal Administration to take actions without inconvenience to the owners of these postal goods,” Mr. Ariyaratne added.
