The official email services of the Civil Aviation Authority of Sri Lanka (CAASL) have been temporarily disrupted since this morning (13), due to a technical issue affecting Microsoft 365 services.

In a statement, the Authority requested aviation industry stakeholders, government institutions and the public to contact relevant CAASL officials through their mobile numbers or official landline numbers regarding urgent inquiries and official matters during the disruption.

However, the CAASL assured that its operational activities and services continue without interruption despite the email service disruption.

The Authority apologised for any inconvenience caused and thanked all concerned parties for their understanding and cooperation.

Meanwhile, Microsoft said it has had only “marginal success” in restoring its most widely used workplace services, more than 12 hours after a global outage knocked out Outlook and disrupted Teams and Copilot for users in 74 countries.

In a statement on its service health page early on Friday, the company said it was monitoring activity across regions to assess server status and find ways to improve capacity. “This includes reviewing server performance and confirming that developed patches have been applied and working as intended after infrastructure reboots are completed,” it said.