An accelerated grievance redressal mechanism has been established to address issues of the general public in the wake of the emergency situation that prevails due to the coronavirus (Covid-19) outbreak in the country.
The Department of Government Information stated that this mechanism is being operated by the Ministry of Public Administration, Home Affairs, Provincial Councils and Local Government.
The objective of this mechanism is to maintain normalcy in the day-to-day lives of people and to avoid the practical difficulties that arise at the level of Divisional Secretariats and District Secretariats.
Accordingly, the following hotlines have been introduced for the general public to contact inform their issues:
0760 390 981
0760 390 437
0766 527 589
0760 390 732
0760 390 563
0760 390 754
0712 500 031
0766 528 068
0760 390 564
0760 391 461
0760 390 725
In the meantime, the operation centre of the Presidential Task Force for coordinating and monitoring the provision of essential public services has been set up at the Temple Trees.
The Office of the Prime Minister said that the general public contact the Task Force’s operation centre via following hotlines:
0114354854 / 0114733600
0113456200 / 0113456201 / 0113456202 / 0113456203 / 0113456204
Fax: 0112333066 / 0114354882
E-mail: ptf@pmoffice.gov.lk
